Cancel/ Change Order

At Designsoil, we strive to process and dispatch your orders as efficiently as possible. Because our Solid Wood Minimalist Stools are prepared for shipment shortly after an order is placed, there is a limited window to make modifications.

1. Order Cancellation Window

If you wish to cancel your order, you must contact us within 12 hours of placing the order. Since our handling time is 1-2 business days, orders often move to the packaging and logistics phase very quickly.

If the cancellation request is received within the 12-hour window and before the item has been handed over to USPS, UPS, or FedEx, we will issue a full refund to your original payment method within 7 business days.

2. Changing Your Order

You may request changes to your order (such as updating the shipping address or changing the quantity) under the following conditions:

• Address Changes: Must be submitted within 12 hours. We cannot redirect a package once it has left our facility.
• Product Changes: If you wish to swap for a different stool model, we recommend canceling the original order (within the timeframe) and placing a new one.

3. If Your Order Has Already Shipped

If your order has already been processed or shipped (after the 1-2 day handling period), we cannot cancel or change it. In this case, you will need to follow our 30-Day Return Policy once the item arrives. Please note that original shipping fees are non-refundable for orders that are cancelled after shipment.

Last Updated: April 25, 2026. Designsoil aims to accommodate all requests but cannot guarantee changes once an order enters the automated fulfillment process.