Shiping Policy
Effective Date: 15/05/2024
Store Name: Designsoil
Business Address: 14725 94th Ave #1008, Jamaica, NY 11435, United States
Support Email: support@designsoil.com
1. Introduction
This Shipping Policy explains how orders are processed, packaged, shipped, and delivered by Designsoil (“we,” “our,” or “us”). All customers placing an order on our website https://designsoil.com agree to the terms described here.
This policy complies with:
- Shopify ecommerce operational standards
- United States consumer protection regulations
- FTC guidelines for shipping and fulfillment disclosures
We aim to provide clear, accurate, and trustworthy information about shipping timelines and responsibilities.
2. Order Processing Time
We begin preparing your order as soon as payment is authorized. Processing includes quality checks, packaging, and preparing your shipment for dispatch.
Processing Time Overview
| Category | Timeframe | Notes |
|---|---|---|
| Standard Processing Time | 2–5 business days | Applies Monday–Saturday |
| Business Days | Monday–Saturday | Excludes Sundays & U.S. holidays |
| Daily Cut-Off Time | 7:00 PM (EST) | Orders after cut-off begin next business day |
| Sunday Orders | Next business day | Usually processed Monday |
Processing delays may occur during holiday seasons, major sales events, severe weather, or carrier disruptions.
3. Shipping Destinations
We currently ship only within the United States.
| Country | Shipping Status | Notes |
|---|---|---|
| United States | Active | All states supported; delivery times may vary |
We do not offer international shipping at this time.
4. Estimated Delivery Timeframes
Delivery time begins after your order has been processed and shipped.
Delivery Estimates
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 5–12 business days | Rural areas may experience additional delays |
Delivery estimates are not guaranteed. External factors such as customs, weather, and carrier capacity may affect timing.
5. Shipping Rates
We offer flat-rate shipping within the United States.
Below are our current flat rates:
| Destination | Flat Rate |
|---|---|
| United States | $6.99 |
6. Tracking Information
When your order ships, you will receive an email containing:
- Tracking number
- Tracking URL
- Carrier information (if available)
- Shipment details
Please allow 24–48 hours for tracking updates to appear after the carrier begins scanning the package.
Tracking Status Guide
| Tracking Status | Meaning |
|---|---|
| Label Created | Order packed; awaiting carrier pickup |
| In Transit | Package moving through carrier network |
| Out for Delivery | Carrier will deliver today |
| Delivered | Carrier marked package as delivered |
If tracking does not update for more than 5 business days, contact us at support@designsoil.com.
7. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We are not responsible for:
- Misspelled addresses
- Missing apartment/unit numbers
- Incorrect postal codes
- Undeliverable addresses
If a package returns to us due to an incorrect address:
- Re-shipping fees may apply
- Processing may take additional time
Packages cannot be rerouted once in transit.
8. Delivery Issues & Carrier Delays
Once a package is transferred to the carrier:
- Risk of loss passes to the customer
- Delivery speed is controlled by the carrier, not Designsoil
- We cannot guarantee delivery dates
Common causes of carrier delays include:
- Weather conditions
- Operational backlogs
- Customs inspections
- Remote or restricted delivery areas
- Peak shopping seasons
If the package shows “delivered” but cannot be found, please:
- Check your mailbox, porch, side door, or garage
- Ask neighbors or building management
- Wait 24–48 hours for late carrier updates
- Contact the carrier directly
We cannot issue refunds for orders marked “delivered” unless covered by our Return Policy.
9. Lost, Stolen, or Damaged Packages
Lost Packages
If tracking shows no movement for 10+ business days, please contact us.
We will open an investigation.
Stolen Packages
We are not responsible for stolen packages after delivery.
Customers should use secure locations or carrier pickup services whenever possible.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of packaging & damaged item
- Provide your order number
We will review the case and determine eligibility for replacement.
10. International Shipping, Duties & Taxes
For orders shipped to Canada or the United Kingdom, customers may be responsible for:
- VAT
- Import duties
- Customs processing fees
- Carrier brokerage fees
These charges are not included in product or shipping prices unless explicitly stated.
Customs delays do not qualify for cancellation or refunds.
11. Shipping Restrictions
We cannot ship to:
- Some PO boxes (depending on carrier)
- Restricted locations requiring special permits
- Countries under trade restrictions (not applicable to our active regions)
We also reserve the right to refuse orders flagged for fraud or shipping risk.
12. Order Changes & Cancellations
Once an order is placed:
- Changes cannot be guaranteed
- Address edits may not be possible after processing
- Orders cannot be canceled once shipped
Submit any change requests immediately to support@designsoil.com.
13. Pre-Order or Backorder Items
If an item is labeled as pre-order or backorder, estimated shipping dates will be shown on the product page.
Customers agree to extended wait times by purchasing such items.
14. Multiple Shipments
Orders containing multiple items may be shipped in:
- One package, or
- Several packages
This depends on:
- Warehouse availability
- Packaging requirements
- Item-by-item fulfillment timing
There is no extra cost for split shipments.
15. Contact Us
For shipping questions, delivery issues, or tracking assistance, contact us:
Designsoil
Email: support@designsoil.com
Address: 14725 94th Ave #1008, Jamaica, NY 11435, United States
We aim to respond within 24–48 hours during business days.
